Updated July 2020
Wealden Ornamental Stone values and respects the privacy of its clients. The purpose of this Privacy and Security Policy is to provide you with information about how Wealden Ornamental Stone collects, uses, and shares the information we collect from our clients and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to provide clients with relevant information about our products, services and promotions.
The Privacy and Security Policy describes the privacy practices of Wealden Ornamental Stone and its subsidiaries, divisions, affiliates, brands and other Wealden Ornamental Stone Group companies (“Wealden Ornamental Stone”, “our” or “we”). It applies to our interactions with our, including, but not limited to:
- Use of our websites, including mobile websites
- Attendance at one of our events or exhibitions
- Use of our applications for mobile phones, tablets or other smart devices
- Written, telephone and email communications
- Social media interactions on our websites
- Viewing our online advertisements or emails
By visiting www.wostone.co.uk or by entering into the contractual arrangement for the supply of our products you are accepting and consenting to the practices described in this policy.
What is a cookie?
Cookies are small files which are stored on a user’s computer. They, and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.
They are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use. If you have consented to use using cookies then you can withdraw this consent at any time by disabling them as described below.
How long do they last?
A number of cookies and similar technologies we use last only for the duration of your web session and expire when you close your browser. Others are used to remember you when you return to Our Site and will last for longer.
What type of cookies do we use?
We use the following types of cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region).
Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this.
The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on Our Site.
If you want to disable cookies on our site, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.
We, Us, Our, WOS – refers to Wealden Ornamental Stone and its subsidiaries, divisions, affiliates, brands and other Wealden Ornamental Stone Group companies (“Wealden Ornamental Stone”, “our” or “we”).
Data Protection Legislation – refers to all applicable privacy and data protection laws including (i) the General Data Protection Regulation ((EU) 2016/679), the Data Protection Act 2018 and any further or additional national implementing laws, regulations and secondary legislation in England and Wales relating to the processing of Personal Data and the privacy of electronic communications, as amended, replaced or updated from time to time, including the Privacy and Electronic Communications Directive (2002/58/EC) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/2426).
This website is not intended for children and we do not knowingly collect data relating to children.
Wealden Ornamental Stone is the controller and responsible for your personal data.
Changes to this Privacy Notice and your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal Data we receive
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity data (including your first name, last name, marital status, title, gender and multi media images);
- Contact data (including your billing address, delivery address, email address, telephone contact numbers and social media contact information);
- Transaction Data (including details about payments to and from you and other details of products and services you have purchased from us).
- Technical Data (including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website).
- Profile data (includes your username and password, purchase history, preferences, feedback and survey responses);
- Usage Data (including information about how you use our website, products and services].
- Marketing and Communications data (including your preferences in receiving marketing from us and your communications preferences);
- Special Category Data (dietary or access requirements when booking and attending events)
We do not generally collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
There may be unavoidable occasions where special category data is collected on a multimedia device at an WOS. In these cases consent will be sought to process the data.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
- Register an WOS account;
- express an interest in our products;
- Subscribe to emails communication;
- request information about WOS products;
- attend an WOS event;
- enter a competition, promotion or survey: or give us feedback or contact us.
Automated technologies or interactions.
How your personal data will be used?
- We will only use your data in circumstances where the data protection legislation allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform a contract we are about to enter into or have entered into with you;
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
- Where we need to comply with a legal obligation;
- Where we have received your informed and specific consent to do so.
We have set out below, a description of all the ways we plan to use your personal data.
- To respond to your questions and requests. Examples include: fulfilling orders or providing services; entering you into a prize draw or sending you prizes you might have won; responding to a product or service query or review.
- To improve our products and services. We may use your information to make website or product and service improvements.
- To look at website trends and customer interests. We might use your information to customize your experience with us. We may also combine information we receive from you with information about you we have received from third parties to assess trends and interests.
- For our marketing. In certain circumstances, we may send you communications containing information such as special Wealden Ornamental Stone promotions or offers. For example, if you have registered on the website and indicated you want to receive this information or if you gave us your information at an exhibition. We may also notify you of new website features or product and service offerings. To manage our communications with you, follow the instructions in the Your Privacy Preferences section below.
- Anti-spam and quality monitoring. We use the sophisticated third party service to prevent spam and malicious content being submitted automatically to our website. By posting a message, you accept that your message and other personal details about you will be analysed and stored for anti-spam and quality monitoring purposes.
- For other uses we may disclose to you, including order, contract, processing and delivery information.
- We will only use your data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. We can explain this to you. If we need to use your data for an unrelated purpose, we will notify you and explain why we can do this. Please note that we can process your data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Your personal data may be used to:-
- Provide you with a more personalised experience whilst using our website, including advertisements for relevant services and products.
- Keep you informed about services and products available to you unless you have told us that you do not wish to receive such information. This could be by email, postal mail, phone or text.
You can ask us to stop sending you marketing messages at any time by logging into the website and adjusting your communication preferences. Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of your membership.
Sharing Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With third parties who perform services on our behalf. We share information with our service providers, such as anti-spam and quality monitoring and our delivery service providers who ship and deliver your orders. We might also authorize our service providers to collect information on our behalf.
- With any successor to all or part of our business. For example, if all or part of our business is sold we may sell our customer list as part of that transaction.
- If we think we have to in order to comply with the law. For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if requested by a government agency or investigatory body.
- With our business partners. For example, we might share information with a business partner who is running a joint promotion with us.
- To protect us. For example, we will disclose information if we suspect fraud. We will also share information as part of an investigation.
- Analytics and search engine providers. Organisations that assist us in the improvement and optimisation of our site.
- Credit reference agencies. This is for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
- At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.
We have put in place appropriate security measures to prevent your personal data from addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will we use your personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our members (including Contact, Identity) for seven years after they cease to be customers.
In some circumstances you can ask us to delete your data: see your legal rights below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
Under the data protection legislation you have a number of rights with regard to your personal data. You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You do not have to pay any fee to request access to the personal information that we hold. However, if your requests become unfounded, repetitive or excessive we have the right to refuse your request or charge you a reasonable fee.
Identity and contact details of controller and data compliance advisor
Wealden Ornamental Stone is the controller of data for the purposes of the data protection legislation.