It is strongly advised that installation should always be done by skilled professionals. We work closely with local stone masons, which enables us to offer our clients an independent professional installation service. Please contact us to obtain further information and contact details.
It is important to note that most of our garden ornaments are of excessive weight, hence lifting can could cause injury. It’s recommended that a lifting device, such as a forklift, be used for these types of pieces. You should never lift an item on your own that is more than you can physically and safely lift. Take extra care when handling each item, as rolling the edges or leaning the edge of item on hard services and placing them down hard, could cause damage.
It’s essential that your items are located on a firm and level area to suit site conditions and loadings. Appropriate fittings and materials to secure all sections must be used at all times. For the siting, sand/cement bedding mortar should be used to ensure that the weight of the item is spread evenly across the base, avoiding any pivoting or twisting strain. Please note, our ornaments do not include any pumps, plumbing, electrics or fittings.
We cannot accept responsibility for injury, cracking or breakage if the above instructions are ignored.
The most important considerations for frosty and winter months are installation, drainage, and water expansion: a smooth solid base, with adequate drainage, should always be considered when installing garden ornaments. Take care, especially to ensure water logging is avoided at all times to avoid frost damage. Accumulating moisture can be very destructive to garden ornaments if it freezes. As water turns to ice, the volume increases expanding horizontally which eventually causes cracking. This is especially crucial for ornaments that are to be used as planters and drainage holes are required – please request this when placing your order.
Take simple precautions to avoid frost damage: fountains should be drained of water in frosty and winter months to prevent water turning into ice. Once drained, the fountain should be covered with a breathable, waterproof cover to keep moisture out. In addition to covering the fountain, it is recommended putting a tennis ball in the fountain basin and pool in case water collects, which allows expanding frozen moisture to crush the tennis ball, before damaging your fountain basin(s). Only refill fountain water in the spring once any risk of hard frost has passed.
We cannot accept responsibility for injury, cracking or breakage if these instructions are ignored.